Cancel AES Recycling, Formerly Bord na Móna Recycling, Without Final Bill or Bin Removal Confusion
If you want to cancel AES Bord na Mona and switch bin service, plan the move before you stop paying or order new bins. This guide explains how to close your AES Recycling account, what notice and cancellation fee wording to check, how bin removal works, and how to switch provider without paying two companies at the same time.
Choose Your AES Bord na Móna Cancellation Step
Select your situation below. The answer box will point you to the safest next step because cancellation timing, prepaid credit, bin collection and fees can depend on your plan and account status.
Contact AES directly and ask for written confirmation. AES says cancellation can be made by email, online communication through the portal or over the phone, but written proof is the safest route.
Quick Answer: How to Cancel AES Bord na Mona and Switch Bin Service
To cancel AES Bord na Mona, contact AES Recycling directly, confirm the request in writing, check whether your account is inside the cooling-off period, middle of an invoice year or minimum term, and ask for written confirmation of the final balance, cancellation fee, refund or credit, and bin removal date.
AES Recycling’s official website identifies the service as “formerly Bord na Móna Recycling.” Its help centre says closing an account after the cooling-off period may involve a €50 cancellation fee when closing in the middle of the invoice year, and that a refund for prepaid credit may apply less any cancellation fee that may be applied. Its terms also say AES may insist on one month’s written notice and that service charges continue until AES receives termination notice from the customer.
Send cancellation in writing, even if you call first. Phone calls are weak proof if the account keeps billing.
AES publishes a €50 cancellation fee in specific closing-account contexts. Ask how it applies to your plan before cancelling.
Do not order new bins without confirming old bin removal and your final AES collection/service date.
Stopping payment is not the same as closing the service. If AES has not received valid termination notice, service charges or account issues may continue. Close the account properly, then deal with payment arrangements after written confirmation.
AES Bord na Móna Cancellation Fast Facts
AES Recycling is the service brand used on the official site, which also states it is formerly Bord na Móna Recycling.
AES lists info@aesrecycling.ie for household customer contact and cancellation-related account queries.
AES lists 045 580060 for household support. Call first if urgent, but always ask for written confirmation.
AES help content says there is a €50 cancellation fee after the cooling-off period for closing an account in the middle of the invoice year.
AES terms say the customer must confirm termination in writing and that service charges continue until AES receives termination notice.
AES publishes domestic service availability across counties including Carlow, Dublin, Kildare, Laois, Limerick, Louth, Offaly, Meath, Tipperary, Westmeath, Wexford and Wicklow.
Official Source Verification for This Cancellation Guide
This article was prepared using official AES Recycling account, help centre, contact and terms pages checked on 8 May 2026. Cancellation fees, notice periods, refund handling, service names, sale/business changes and account rules can change, so always confirm your exact case with AES before cancelling or switching provider.
Confirms the current AES Recycling website and states the service is formerly Bord na Móna Recycling.
Use this for household email, household phone, commercial contact and current support hours.
Contains official closing-account wording, cancellation fee wording, credit/refund wording and plan support details.
Use this for current terms on termination notice, cancellation fee, account charges, equipment and refund handling.
What This AES Bord na Móna Cancellation Guide Covers
Step-by-Step: How to Cancel AES Bord na Móna Bin Service
Cancelling bin service is not just “send one email and move on.” You need to protect yourself from overlapping bills, missed collections, uncollected old bins, refund delays and final balance confusion. The safest approach is to treat cancellation like a small account-closure process.
Do not assume your new provider will cancel AES for you. AES terms say cancellation or termination notices must come from the customer and will not be accepted from a third party. That means you should personally contact AES and keep written proof.
Open My Account Online and check your account number, plan type, latest bill, current balance, bin collection history and any prepaid credit.
Check whether you are inside the cooling-off period, middle of the invoice year, minimum term, prepaid period or a discounted plan.
Email info@aesrecycling.ie or use official online communication through the portal. Include your account number, full address, Eircode and requested final service date.
Use 045 580060 for household support if the account is urgent. After the call, send a follow-up email summarising what was agreed.
Ask whether the €50 cancellation fee applies, whether any prepaid credit is refundable, and whether any unpaid balance remains.
Ask AES when the bins will be removed, whether they must be empty, and where they should be left for collection.
Confirm your new provider’s bin delivery and first collection date before your AES service fully stops.
AES Bord na Móna Cancellation Notice, Cooling-Off Period and €50 Fee
AES help centre wording says you may cancel or terminate your contract during the cooling-off period. It also says there is a €50 cancellation fee after that period for closing your account in the middle of the invoice year, and that it is a rolling invoice that can be cancelled by email, online communication through the portal or over the phone.
The AES terms define “Cancellation Fee” as €50 charged to a customer who cancels services prior to expiry of the term. The terms also say AES reserves the right to insist on one month’s written notice during which services continue and service charges continue to accrue.
AES defines a cooling-off period of fourteen working days from when the customer procured the services.
Do not ignore this. Ask AES whether the fee applies to your account and get the answer in writing.
AES terms say it may insist on one month’s written notice. Build this into your switch date.
If your account is outside the cooling-off period, inside the invoice year, or under a term/discount arrangement, fees or remaining charges may apply. The safe wording is: check your own account and ask AES to confirm the final charge before switching.
AES Bord na Móna Refund or Account Credit After Cancellation
AES help centre wording says that if a credit applies to your account on termination or cancellation of services, you will receive a refund for the prepaid period less any cancellation fee that may be applied. That is useful, but it is not the same as saying every cancelling customer gets money back.
Your final position depends on your prepaid balance, unpaid charges, cancellation fee, service period, invoice year, bin removal, extra charges, and whether you are on a standard, pay-by-weight or pay-by-lift style plan. Ask AES to send a final account statement, not just a verbal estimate.
Request a written breakdown showing prepaid credit, unpaid balance, cancellation fee and any refund due.
A refund for prepaid credit may be reduced by any cancellation fee that applies to your account.
If you owe money, or the fee exceeds your credit, the final result may be a bill rather than a refund.
Ask: “Please confirm my final balance and whether any prepaid account credit or refund applies after cancellation fees and outstanding charges.” This is stronger than demanding a refund without knowing the account position.
What Happens to AES Bins After You Cancel?
AES terms describe equipment such as general waste, recycling, organic and glass bins as equipment provided by or on behalf of AES. The terms also say AES may retake possession of equipment on termination. Practically, that means you need a clear bin removal plan.
Do not let old AES bins and new provider bins pile up outside your home. Ask AES when bins will be collected, whether they must be empty, whether any waste left in them can be charged, and where they should be placed for removal.
Note general waste, recycling, organic and glass bins if supplied in your area. Include bin size or ID number if visible.
Do not accept vague wording such as “soon.” Ask for the expected date or process for equipment collection.
Bins may need to be accessible from the front of the property. Confirm this so you do not miss the removal attempt.
Keep a record showing the bins were available for collection, especially if removal is delayed.
Many cancellation problems happen after the cancellation request, not before it. Old bins sitting outside, unclear final balances and weak written proof are the three things that create avoidable stress.
How to Switch from AES Bord na Móna to Another Bin Provider
Switching bin service should be managed like a handover. Your goal is simple: no gap in waste collection, no double billing, no unclear cancellation fee, and no old bins blocking your property. Do not cancel AES until you know the new provider can actually service your Eircode.
AES publishes service availability across several counties, but other providers vary by town, route and waste permit area. Always confirm service by Eircode with the new provider, not just by county name.
Ask the new provider to confirm service at your exact Eircode before you cancel AES.
Line up AES cancellation notice, AES final collection, new bin delivery and new first collection date.
Look beyond monthly price. Check lift charges, weight charges, compost/glass service, fuel/environmental charges and contract term.
Confirm whether the new provider includes general waste, recycling, organic and glass service in your area.
Keep AES cancellation confirmation and new provider start confirmation in the same folder.
Paying two providers for the same month is a planning failure. Dates matter more than sales promises.
Copy-Friendly AES Bord na Móna Cancellation Email Template
Use this template when cancelling AES Recycling household service. Keep the wording direct. You are asking for account closure, final balance, fee confirmation, refund review and bin collection details in one message.
Subject: Request to cancel AES Recycling household bin service — [Account Number]
Hello AES Recycling team,
I would like to cancel my household waste collection service for the address below.
Account number: [your account number]
Name on account: [your name]
Service address: [full address and Eircode]
Phone number: [your phone number]
Requested final service date: [date]
Please confirm in writing:
1. The date my cancellation notice is received.
2. The final service date and whether one month’s notice applies.
3. Whether any cancellation fee applies to my account.
4. My final account balance and whether any prepaid credit/refund applies.
5. When AES bins will be collected and where they should be left.
Please also confirm that no further service charges will accrue after the agreed cancellation date, except any valid final balance confirmed in writing.
Kind regards,
[Your name]
AES terms say it will only accept cancellation or termination notices from the customer and will not accept notification from a third party. Send the request from the account holder’s email where possible.
Moving Home Instead of Switching Provider?
If you are cancelling because you are moving home, do not treat it as a normal provider switch. You need to tell AES the move-out date, final service address, forwarding email or phone, and what should happen with bins at the old property.
Before you move, check whether AES services your new area. AES publishes domestic waste collection services in counties including Carlow, Dublin, Kildare, Laois, Limerick, Louth, Offaly, Meath, Tipperary, Westmeath, Wexford and Wicklow, but exact service still depends on route and address.
Confirm final collection, bin removal and final bill before the property handover date.
Ask whether AES or another provider can service the new Eircode before ordering bins.
Cancel AES Bord na Móna Commercial or Skip Service
Commercial customers should not use household cancellation wording without checking their own agreement. Business waste, skip hire and commercial service plans may have different service terms, billing cycles, waste streams, container arrangements and account contacts.
AES lists commercialenquiries@aesrecycling.ie for commercial email support and 01 841 7000 for skip hire and commercial support. If your service is for a business, ask for written confirmation of contract term, notice period, equipment removal, final invoice and any outstanding charges.
Use commercial support, not only household support, if the account is for a company, shop, site, office or property manager.
Ask how bins, skips, compactors or containers will be removed and how final waste charges will be handled.
Common AES Cancellation Problems and How to Avoid Them
Most cancellation problems are predictable. The customer calls, assumes it is done, cancels the direct debit, signs with another provider, then discovers a final balance, cancellation fee, old bins outside or no written confirmation. Do not repeat that pattern.
Fix it by sending a cancellation email and asking AES to confirm receipt, final date and final balance.
Fix it by closing the account first and confirming final balance before changing payment arrangements.
Fix it by asking whether the €50 cancellation fee or any remaining term charge applies to your account.
Fix it by matching AES final service date with the new provider’s first collection date.
Fix it by asking for the bin removal date and taking photos when bins are left out for collection.
Fix it by asking for a final account statement showing prepaid credit, charges, fees and refund due.
Official AES Recycling Contact, Account and Cancellation Links
Use these official links first. They are safer than old forum advice, social media screenshots or third-party cancellation claims.
Official AES site for household, commercial, skips, civic amenities and account access.
Use this to check bills, account details and collection/account information before cancellation.
Household email, household phone, commercial email, commercial phone and support hours.
Official help page covering closing account process, cancellation fee wording and account credit/refund wording.
Read current terms before relying on notice, cancellation fee, refund, equipment or payment rules.
AES Recycling Location Map for Service Context
AES Recycling service and account support should normally be handled by phone, email or My Account Online. The map below is included for general AES Recycling location context, not as the main cancellation method.
How to Cancel AES Bord na Móna FAQs
Is AES Recycling the same as Bord na Móna Recycling?
AES Recycling’s official website states “Formerly Bord na Móna Recycling.” Many customers still search for AES Bord na Mona, Bord na Móna Recycling or BNM Recycling when they mean the AES Recycling household waste service.
How do I cancel AES Bord na Mona household bin service?
Contact AES Recycling directly and confirm the cancellation in writing. Include your account number, full address, Eircode, requested final service date, and ask for written confirmation of notice, fees, final balance and bin removal.
Can I cancel AES Bord na Mona over the phone?
AES help content says an account can be cancelled by email, online communication through the portal or over the phone. However, written proof is safer, so if you call, send a follow-up email confirming the request and ask AES to reply in writing.
What is the AES Bord na Móna household cancellation email?
AES lists info@aesrecycling.ie for household email support. Use the official contact page to confirm the latest contact route before sending account details.
What is the AES Bord na Mona household phone number?
AES lists 045 580060 for household support. Keep a note of the date, time and person you spoke with, then request written confirmation.
Does AES charge a cancellation fee?
AES help content says there is a €50 cancellation fee after the cooling-off period for closing your account in the middle of the invoice year. AES terms also define a €50 cancellation fee for cancelling before expiry of the term. Ask AES how this applies to your account.
How much notice do I need to cancel AES Recycling?
AES terms say it may insist on one month’s written notice during which services and service charges continue. Confirm the exact final date with AES in writing.
Will I get a refund after cancelling AES Bord na Móna?
AES help content says if a credit applies to your account on cancellation, you will receive a refund for the prepaid period less any cancellation fee that may be applied. Your final refund depends on your account balance, fees and charges.
What happens to my AES bins after cancellation?
AES may retake possession of its equipment after termination. Ask for the bin removal date, where bins should be left, and whether they need to be empty before collection.
Should I cancel AES before signing up with a new bin company?
Do not cancel until the new provider confirms service at your exact Eircode, bin delivery date and first collection date. Line up the dates so you avoid missed collections and double billing.
Editorial Note and Disclaimer
This recyclingcentreireland.org guide is an independent help article for people searching for how to cancel AES Bord na Mona or switch bin service. It is not the official AES Recycling website, legal advice, contract advice or a cancellation form. Cancellation fees, notice periods, refunds, account credits, service areas, equipment rules and support contacts may change or vary by account. Always confirm your exact position directly with AES Recycling before cancelling, switching provider or stopping payment.
Final Summary: Best Way to Cancel AES Bord na Mona Safely
The safest way to cancel AES Bord na Mona is to check your account first, send a written cancellation request, confirm whether notice and the €50 cancellation fee apply, ask for the final balance and prepaid credit position, and get a bin removal date in writing.
Switching bin service is easy only when you manage dates properly. Confirm your new provider’s start date before ending AES service, keep proof of every cancellation message, and do not rely on verbal promises when money, bins and household waste collections are involved.