Thorntons Recycling contact number, email and customer service guide
If you need the Thorntons Recycling contact number, email address, head office details or customer service route, this guide brings the official contact options into one practical place.
Use it for household waste questions, commercial waste enquiries, skip hire support, missed collections, invoice issues, account follow-up, recycling facilities and general customer service help.
Quick answer: Thorntons Recycling contact number and email
The main Thorntons Recycling contact number listed by the official website is +353 1 623 5133. The general customer service email listed by Thorntons Recycling is info@thorntons-recycling.ie.
For commercial enquiries, Thorntons Recycling also lists sales@thorntons-recycling.ie. For privacy or personal data requests, the official privacy page directs users to contact Thorntons Recycling by email at info@thorntons-recycling.ie.
Call Thorntons Recycling
Use this number for general customer service, account questions, facility contact and service enquiries.
Email customer service
Use this for written enquiries, account support, service questions, invoice follow-up and evidence-based complaints.
Commercial enquiries
Use this route for business waste, commercial accounts, corporate recycling or sales-related questions.
Fast facts before you contact Thorntons Recycling
📞 Main contact number
Thorntons Recycling lists +353 1 623 5133 as the main phone number on its official contact page.
📧 General email
The general contact email listed by Thorntons Recycling is info@thorntons-recycling.ie.
🕒 Opening hours
The official home page lists general opening hours as Monday to Friday, 8am to 5:30pm, and Saturday 8am to 2pm for commercial only. Check the live site before visiting or calling.
Source verification box
Publish-ready as of: 6 May 2026.
Official sources checked during this workflow: Thorntons Recycling contact page, Thorntons Recycling home page, Thorntons Recycling civic amenities page and Thorntons Recycling privacy page.
Phone numbers, emails, opening hours, departments, facility details and accepted-service routes can change. Always confirm urgent or account-specific information on the official Thorntons Recycling website before travelling, paying, sending documents or relying on a deadline.
Contents
Main Thorntons Recycling contact details
For most users, the main Thorntons Recycling contact number and general email are enough to start. If your issue is about an account, missed bin, invoice, skip hire order, commercial collection or facility visit, include clear details so customer service can identify the right record quickly.
☎️ Phone number
Use this number for general Thorntons Recycling customer service, head office contact and facility enquiries.
📧 General email
Use this email when you want a written record of your query or need to send account details, photos, invoice copies or supporting information.
🏢 Head office address
Thorntons Recycling
Unit S3B, Henry Road
Parkwest Business Park
Dublin 12
D12 AC2X
💼 Commercial email
Use this email for commercial waste, business recycling, larger service needs or sales enquiries.
Which Thorntons Recycling contact route should you use?
The best contact route depends on what you need. Calling can be faster for simple or urgent service questions. Email is better when you need a written trail, want to attach evidence or are explaining a billing issue.
Bin collection or account query
Use the main contact number or general email. Include your account number, address, collection date and the bin type involved.
Business waste support
Use the commercial email for new business enquiries. Existing commercial customers should include company name, account number and site address.
Data or GDPR issue
For access, update or deletion requests, the official privacy page directs users to email info@thorntons-recycling.ie.
Thorntons Recycling customer service help by issue
Customer service can help faster when your message is specific. Do not send a vague message like “my bin was not collected” without the address, date and bin type. Add the details below where relevant.
🗑️ Missed bin collection
- Account number or customer reference.
- Full collection address and Eircode.
- Collection date and bin type.
- Photo if the bin was presented correctly.
- Any notice or message received from Thorntons Recycling.
🧾 Billing or invoice issue
- Invoice number and billing period.
- Amount you expected versus amount charged.
- Payment receipt if already paid.
- Screenshot of quote or plan if relevant.
- Clear question about the disputed line item.
🚚 Skip hire support
- Order reference if available.
- Delivery or collection address.
- Requested skip size or service type.
- Access restrictions or parking notes.
- Preferred contact number for updates.
♻️ Recycling facility question
- Facility name you plan to visit.
- Material type you want to bring.
- Vehicle type if relevant.
- Quantity or approximate load size.
- Check opening hours before travelling.
What to prepare before calling Thorntons Recycling
Before using the Thorntons Recycling contact number, gather the details customer service is most likely to ask for. This can save time and reduce repeat calls.
Have your account details ready
Use your account number, invoice number, order number or customer reference if you have one. If you do not, have your full address ready.
Know the exact issue
Write down whether the issue is a missed collection, damaged bin, invoice problem, payment query, skip hire request, facility question or commercial service enquiry.
Check dates and times
For collections, note the collection date, the time the bin was left out and whether nearby bins were collected. For payments, note payment date and amount.
Ask for a reference
If your issue needs follow-up, ask for a reference number, email confirmation or the name of the team handling it.
Email template for Thorntons Recycling customer service
If your issue is not urgent, email is useful because it creates a written record. Copy the simple structure below and replace the details with your own information.
Copy-friendly email format
Subject: Customer service query – [Account number / address / issue type]
Hello Thorntons Recycling,
I am contacting you about [missed collection / invoice issue / account query / skip hire / facility question].
Account or reference number: [add if available]
Address: [full address and Eircode]
Date of issue: [date]
Details: [briefly explain what happened and what you need]
Attachments: [invoice, photo, receipt or screenshot if relevant]
Please confirm the next step and provide a reference number if this needs follow-up.
Thank you,
[Your name]
[Your phone number]
Thorntons Recycling facilities and contact details
Thorntons Recycling lists several facilities and service locations on its official contact page. The same main phone number and general email are commonly shown for facility contact, but always confirm opening hours and accepted materials before travelling.
🏢 Head Office
Address: Unit S3B, Henry Road, Parkwest Business Park, Dublin 12, D12 AC2X
Phone: +353 1 623 5133
Email: info@thorntons-recycling.ie
♻️ Recycling Facility, Killeen Road
Address: Killeen Road, Dublin 12, D10 VN88
Phone: +353 1 623 5133
Email: info@thorntons-recycling.ie
🏭 Recycling Facility, Parkwest
Address: Unit 51 Henry Road, Parkwest Business Park, Dublin 12, D12 FH68
Phone: +353 1 623 5133
Email: info@thorntons-recycling.ie
🌱 Kilmainhamwood Compost Facility
Address: Ballynarlungan, Kilmainhamwood, Co. Meath, A82 A6P9
Phone: +353 1 623 5133
Email: info@thorntons-recycling.ie
🔒 Confidential Shredding Facility, Parkwest
Address: Unit S3B Henry Road, Parkwest Business Park, Dublin 10
Phone: +353 1 623 5133
Email: info@thorntons-recycling.ie
♻️ Ballyogan Recycling Park
Address: Ballyogan Road, Dublin 18, D18 XW95
Phone: +353 1 623 5133
Email: info@thorntons-recycling.ie
Thorntons Recycling opening hours and best time to call
The official Thorntons Recycling home page lists general opening hours as Monday to Friday, 8am to 5:30pm, and Saturday 8am to 2pm for commercial only. Facility-specific hours can be different, so check the exact official page before travelling.
🕒 Best time for general customer service
For non-urgent account or invoice questions, calling earlier in the day may give you more time for follow-up. For written records, email is usually better.
🚗 Visiting a facility?
Do not rely only on general office hours if you are visiting a recycling facility. Check the facility’s own opening times and accepted waste types first.
Complaints, disputes and follow-up tips
If your issue is not solved on the first contact, keep the conversation clear and factual. A short written follow-up is often better than repeating the full story by phone.
📌 Keep evidence
- Invoice or account screenshots.
- Payment receipts.
- Collection calendar or service message.
- Photos of bins if a collection issue is involved.
- Email replies or case references.
✉️ Follow up clearly
- Use the same email thread where possible.
- Quote the reference number if one was provided.
- State the outcome you are asking for.
- Keep the message short and specific.
- Ask when you should expect a reply.
Common mistakes when contacting Thorntons Recycling
Many customer service delays happen because the first message is missing key details. Avoid these common mistakes when calling or emailing.
❌ No account details
Customer service may not be able to find your record quickly without an account number, invoice number or full address.
❌ Wrong department
Commercial, household, facility and privacy queries may need different handling. Use the most relevant email or explain the issue clearly.
❌ No evidence
For missed collections, billing disputes or damaged bins, photos, invoice copies and dates can make your request easier to check.
Thorntons Recycling head office map
The official head office address is Unit S3B, Henry Road, Parkwest Business Park, Dublin 12, D12 AC2X. Use the map below as a general location guide and confirm details before visiting.
Official Thorntons Recycling links
☎️ Official contact page
Use this page for the latest official contact number, emails, addresses and facility contact details.
🏠 Thorntons Recycling home page
Use the home page for main customer service links, opening hours and service categories.
♻️ Civic amenities
Use this page for civic amenity and recycling facility information where relevant.
🔐 Privacy and data requests
Use this page for privacy-related contact details and personal data request guidance.
FAQ about Thorntons Recycling Contact Number, Email & Customer Service
What is the Thorntons Recycling contact number?
The main Thorntons Recycling contact number listed on the official website is +353 1 623 5133.
What is the Thorntons Recycling customer service email?
The general customer service email listed by Thorntons Recycling is info@thorntons-recycling.ie.
What email should commercial customers use for Thorntons Recycling?
The official contact page lists sales@thorntons-recycling.ie for commercial enquiries.
Where is Thorntons Recycling head office?
The official head office address is Unit S3B, Henry Road, Parkwest Business Park, Dublin 12, D12 AC2X.
What should I include when emailing Thorntons Recycling about a missed collection?
Include your account number if available, full address and Eircode, collection date, bin type, a short explanation and a photo if it helps show the bin was presented correctly.
Can I contact Thorntons Recycling about privacy or personal data requests?
Yes. The official privacy page says users can contact Thorntons Recycling by email at info@thorntons-recycling.ie for access, update or deletion requests.
Should I call or email Thorntons Recycling customer service?
Call for quick or urgent questions. Email if you need a written record, want to attach evidence, or are asking about an invoice, complaint or detailed account issue.
Are Thorntons Recycling opening hours always the same?
No. General office hours and facility-specific opening hours may differ and can change. Always check the official website before visiting a facility.
Editorial note and official verification reminder
This guide is for general information about Thorntons Recycling contact number, email and customer service routes. It is not an official Thorntons Recycling customer service page.
Contact numbers, emails, facility addresses, opening hours and department routes can change. For urgent account, billing, collection, commercial or facility questions, verify details directly on the official Thorntons Recycling website before acting.
Final summary
The main Thorntons Recycling contact number is +353 1 623 5133, and the general email is info@thorntons-recycling.ie. Commercial users can use sales@thorntons-recycling.ie, while privacy-related requests are directed through info@thorntons-recycling.ie on the official privacy page.
For the fastest help, choose the right contact route, prepare your account or address details, explain the issue clearly and keep a written record for billing, missed collection or complaint follow-ups.