How to Reach the Editorial Team
Got a correction, a question, a press request, or a privacy enquiry? You’re in the right place. This page sets out the right channel for each kind of message and what to expect from us in response.
If your kerbside collection was missed, your bin needs replacement, your Re-turn machine wouldn't accept your container, you have a service complaint, or you need to book a bulky-item pickup, contact your kerbside collector, your local authority, or Re-turn directly. recyclingcentreireland.org/ is an editorial guide, not a service-resolution body. We cannot dispatch trucks or fix machines. See the routing table at the bottom of this page.
Pick the Right Subject Line
All inquiries go through one inbox: info@recyclingcentreireland.org. The right subject line gets your message to the right person fastest.
Correction
Wrong portal URL, outdated CA-site opening time, wrong charge, wrong Eircode, redesigned interface that no longer matches our walkthrough, accepted-materials list updated under EPR.
Subject: Correction Response within 7 business daysGeneral editorial
Suggestions for new content, missing local authorities or topics, requests to expand a section, suggestions for new coverage as the EPR framework evolves.
Subject: Editorial feedback Response within 14 business daysPress & media
Reporters, policy researchers, and broadcasters wanting to discuss our methodology, comment on an Irish waste-policy story, or interview our editorial team.
Subject: Press inquiry Same-day or next-business-day responsePrivacy & data protection
GDPR access, rectification, erasure, restriction, portability, and objection requests under Articles 15–22; Irish Data Protection Act 2018 requests.
Subject: GDPR request Within one calendar month (Article 12(3) GDPR)Legal & copyright
Copyright complaints under the Copyright and Related Rights Act 2000, trademark concerns under the Trade Marks Act 1996, defamation enquiries under the Defamation Act 2009.
Subject: Legal — copyright Acknowledgment within 5 business daysAccessibility
If something on the site doesn’t work for you with a screen reader, keyboard navigation, magnification, or another assistive technology.
Subject: Accessibility issue Priority — usually 1–3 business daysCookies & advertising
Questions about a specific cookie, opt-out of advertising, or how to send a Global Privacy Control signal. Consent under the ePrivacy Regulations (S.I. No. 336/2011).
Subject: Cookies Response within 7 business daysPartnerships & advertising
Advertising inquiries, content partnerships, syndication requests for verified content. ASAI Code-compliant only.
Subject: Partnership inquiry Response within 14 business daysWhat to Include in Your Message
- The page URL on recyclingcentreireland.org/ you're referring to (if relevant)
- The local authority area or scheme operator your question relates to
- What you expected to find or what you think is wrong
- If possible, the link from the official council, Re-turn, WEEE Ireland, ERP Ireland, or other scheme operator that supports the correction
- A contact email so we can reply (we don’t share your email — see our Privacy Policy)
Please don’t include PPS Numbers, full bank-account information, health information, or other sensitive personal data in messages to us. We don’t need it and we can’t act on it. If you’re trying to navigate a specific service issue, your local authority or Re-turn is the right channel, not us.
What We Cannot Help With — Routing Table
| If you need… | Go to… |
|---|---|
| Report a missed kerbside collection (black, green, brown bin) | Your kerbside collector — the private permit-holder you have a contract with. NWCPO permit register: nwcpo.ie |
| Replace a damaged or missing kerbside bin | Your kerbside collector |
| Book a bulky-item pickup | Your kerbside collector or local-authority CA site |
| CA-site opening hours, accepted-materials list, charges | Your local-authority environment / waste page — every county/city page links to it |
| Find a bring bank near you | Your local authority’s bring-bank finder — every council page links to it |
| Re-turn deposit refund issue, machine fault, or DRS complaint | Re-turn directly — re-turn.ie |
| WEEE in-store take-back issue | WEEE Ireland — weeeireland.ie — or ERP Ireland — erp-recycling.org/ie-en |
| Battery drop-off | Any retailer that sells batteries — coordinated by WEEE Ireland and ERP Ireland |
| End-of-life vehicle (ELV) drop-off | An Authorised Treatment Facility (ATF) — find one through ELVES at elves.ie |
| Tyre disposal | Your tyre dealer (the visible Environmental Management Charge funds Repak ELT) — repak.ie |
| Farm plastics return | IFFPG — farmplastics.ie |
| EPR producer registration or compliance | The relevant scheme — Repak (packaging), WEEE Ireland or ERP Ireland (electronics/batteries), ELVES (vehicles), Repak ELT (tyres), IFFPG (farm plastics) |
| Pharmaceutical or sharps return | Your pharmacy — coordinated by the HSE |
| Report illegal dumping | Your local-authority litter-warden service or the National Environmental Complaints Line on Lo-call 1850 365 121 (operated by the EPA) |
| Privacy complaint about an Irish organisation | Data Protection Commission (DPC) — dataprotection.ie |
| Consumer-protection complaint | Competition and Consumer Protection Commission (CCPC) — ccpc.ie |
| Misleading-advertising complaint | Advertising Standards Authority for Ireland (ASAI) — asai.ie |
| EU cross-border consumer dispute | European Commission’s Online Dispute Resolution (ODR) platform — ec.europa.eu/consumers/odr |
How We Operate
recyclingcentreireland.org/ is a digital-only publication. We don't have a physical office open to the public, do not accept walk-in visitors, and do not publish a postal address for general correspondence. Email is the way to reach us.
What We Won’t Engage With
- Abusive, threatening, or harassing messages — these are not acted on and may be reported to authorities
- Messages targeting specific council staff, kerbside-collection workers, scheme-operator staff, or community members for harassment
- Bulk SEO outreach, link-insertion requests, and “guest post” pitches that aren’t relevant to Irish municipal waste
- Requests to remove factual statements about a council, scheme operator, or agency that are accurate and properly sourced
- Service complaints — we don’t dispatch trucks; that’s the kerbside collector’s or council’s job
- Producer-side EPR-compliance consulting requests — those need a qualified Irish environmental solicitor or compliance consultant
- Re-turn refund requests — those go to Re-turn directly
- Generic marketing emails, sales pitches, and unsolicited proposals not specific to our work
Ready to Send Us a Message?
Pick the right subject line, include the page URL and any supporting official link, and we’ll respond within the time stated for that channel.
📧 info@recyclingcentreireland.org